Boat Charter Reviews: Insights on US Virgin Islands Charters
Tripadvisor Reviewed Jan. 3, 2026; experience Jan. 2026 "Horrible". A customer claims that their experience with one of the boat charter companies was disastrous as the charter never occurred, was canceled with little notice, and lacked professionalism and accountability. They also noted that the deposit was not refunded. The company responded, stating that the cancellation involved BVI customs and claimed there was no POS record of a deposit.
Tripadvisor Reviewed Apr. 21, 2025; experience Apr. 2025 "Double booked". Another customer reported arriving at the marina only to discover their charter was double-booked. They faced challenges in obtaining confirmation for their refund after multiple calls, emails, and Instagram DMs.
Tripadvisor Reviewed Jan. 17, 2025; experience Jan. 2025 "TERRIBLE COMPANY - DO NOT BOOK". A dissatisfied customer indicated they were left waiting at the dock while the boat charter company had the date wrong, despite prior email confirmations. The company refused to take them out or issue a refund, with the owner stating that the party was 2.5 hours late and the date issue was the guest’s responsibility.
Tripadvisor Reviewed Dec. 2, 2024; experience Nov. 2024 "Cancelled trip". One customer mentioned that their trip was canceled just three days before departure via email, with the vendor later blaming Tripadvisor’s system for the double-booking. The company claimed they attempted to find a second boat to honor the original reservation.
Tripadvisor Reviewed Jan. 10, 2023; experience Jan. 2023 "Worst experience". A customer reported that the crew from one of the US Virgin Islands charters "never spoke" to them or looked up from their phones, and they did not receive a promised refund. The company posted a lengthy response disputing the customer’s characterization.
